Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website course-geniekey.com and the services provided by Course Genie Key Limited ("we", "our", or "us"), a company registered in England and Wales.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Company Information

Company Name: Course Genie Key Limited
Registered Office: 25 Cavendish Square, London W1G 0PN, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958

3. Services

We provide digital assistant and artificial intelligence solutions, including but not limited to:

• Voice assistant development and implementation
• Chatbot design and deployment
• Process automation solutions
• AI integration services
• Analytics and business intelligence tools
• Technical support and maintenance

Specific services will be detailed in individual service agreements or statements of work.

4. Use of Our Website

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates applicable laws or regulations
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data, send or upload any material that contains viruses or other harmful computer code
• To attempt to gain unauthorised access to our systems or networks

4.2 Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Course Genie Key Limited or our licensors and is protected by UK and international copyright laws.

5. Service Terms

5.1 Service Agreements

Specific terms for our professional services will be outlined in separate service agreements, statements of work, or proposals. In case of conflict between these Terms and a specific service agreement, the service agreement will take precedence.

5.2 Payment Terms

Unless otherwise specified in a service agreement:

• Invoices are due within 30 days of the invoice date
• Late payments may incur interest charges at 8% above the Bank of England base rate
• We reserve the right to suspend services for overdue payments
• All prices are exclusive of VAT unless stated otherwise

5.3 Cancellation and Refunds

Cancellation terms will be specified in individual service agreements. Generally:

• Ongoing services may be cancelled with 30 days' written notice
• Project-based work may be subject to cancellation fees
• Refunds are provided at our discretion and in accordance with applicable law

6. Client Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Cooperate in the provision of services
• Ensure you have appropriate rights to any data or content you provide
• Comply with applicable laws and regulations
• Maintain the confidentiality of any access credentials
• Provide timely feedback and approvals as required

7. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR. By using our services, you consent to such processing and warrant that you have obtained necessary consents from any third parties.

8. Confidentiality

We understand that in providing our services, we may have access to confidential information. We agree to:

• Maintain strict confidentiality of your proprietary information
• Use confidential information only for the purpose of providing services
• Implement appropriate security measures to protect confidential information
• Return or destroy confidential information upon termination of services

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that our services will be performed with reasonable skill and care in accordance with generally accepted industry standards.

9.2 Website Disclaimer

Our website and its content are provided "as is" without warranties of any kind. We do not warrant that:

• The website will be available uninterrupted or error-free
• Information on the website is accurate, complete, or current
• The website is free from viruses or other harmful components

10. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from these Terms or our services shall not exceed the fees paid by you for the specific service giving rise to the claim
• We shall not be liable for any indirect, consequential, special, or punitive damages
• We shall not be liable for any loss of profits, revenue, data, or business opportunities
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence or for fraud

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms
• Your violation of any laws or third-party rights
• Your use of our services in a manner not authorised by these Terms
• Content or data you provide that infringes third-party rights

12. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

13. Termination

We may terminate or suspend your access to our website or services immediately if:

• You breach these Terms
• You fail to pay fees when due
• We reasonably believe termination is necessary to protect our interests

Upon termination, you must cease all use of our services and website.

14. Intellectual Property Rights

14.1 Our Intellectual Property

We retain all rights, title, and interest in our proprietary technologies, methodologies, and intellectual property developed independently or prior to our engagement.

14.2 Client Intellectual Property

You retain ownership of your pre-existing intellectual property. Any intellectual property developed specifically for you during our engagement will be addressed in the relevant service agreement.

14.3 Third-Party Intellectual Property

Both parties respect third-party intellectual property rights and agree not to infringe upon such rights in the performance of these Terms.

15. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and us regarding the use of our website and services.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with English law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under UK consumer protection laws. You may have additional rights under the Consumer Rights Act 2015 and other applicable legislation.

20. Contact Information

If you have any questions about these Terms, please contact us:

21. Alternative Dispute Resolution

We are committed to resolving disputes amicably. If you have a complaint:

1. Contact us directly using the details above
2. We will acknowledge your complaint within 5 business days
3. We aim to resolve complaints within 30 days
4. If unresolved, you may refer the matter to relevant industry bodies or seek legal advice

22. Third-Party Services

Our services may integrate with or rely upon third-party services or software. Your use of such third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their availability.

23. Export Controls

Our services and technology may be subject to UK and international export control laws. You agree to comply with all applicable export control regulations and not to export or re-export our technology in violation of such laws.